Platinum Team Testimonials

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Always professional, and knowledgeable; I never have doubts on what Shane says.

It's always easy to get in touch with him and get the help I need. Awesome working with him!

Braelyn B

We were looking to upgrade from a small condo to our first house, and we were nervous!

Shane came highly recommended from a close friend, and it was quickly clear why. Shane is super friendly and a complete professional. He listened very closely to our needs, and all of his suggestions made us very comfortable with him. With all the trust we had in Shane our nerves quickly left us, and we are now ecstatic to be living in our new home! We would recommend Shane and his team to all of our family and friends, and we would work with the River City team again in a heartbeat!

Ryan and Charlotte P

We met Allison by accident while going to open houses a few years ago.

She seemed very friendly and approachable and did not pressure us. We liked that. Since then, we have sold a home with Allison, and purchased a home with Allison. She was very helpful with both and we have established a great working relationship with her. She is very knowledgeable about real estate and we would highly recommend her to other clients. We will continue to work with her in the future. It is important to us, to work with a real estate agent, that understands our needs and makes us feel comfortable and valued.

Christine and Darrell

Two years ago, my wife Tania and I decided to list our home and relocate outside of Edmonton.

There was never a question about who we would use. We called Shane Parent and asked him to come speak with us. After an hour or two of conversation Shane ACTUALLY TALKED US OUT OF SELLING!!! Shane had only our best interests at heart and after our discussion he helped us realize that we were not ready to relocate. He sacrificed a substantial commission to ensure our continued happiness. Two years later our circumstances had changed and we were ready, so Shane got the call once again. Shane has been there for 4 home sales and 4 purchases for us throughout the years. With each sale or purchase Shane and his team were never content to rest on their laurels and allow their past successes to carry the transaction. The Platinum Team worked hard to earn our trust even though they had already done so, many times over. With each new challenge presented, Shane always had a solution that ended up exceeding our expectations. With this most recent sale and subsequent purchase, Shane has once again ensured his position as our exclusive realtor (although we hope to not need his services for a very long time). It is with great enthusiasm that I recommend Shane and the Platinum Team to anyone requiring such services. They truly are a step above the rest.

Kelly S

Excellent work during very trying and demanding environments.

With the virus and the market running a muck, as well as our wide open range of properties to look for, Allison was excellent. We consider her a trusted friend and an outstanding professional. This is the second purchase she has worked on for us and we can’t wait for the next one. From cradle to grave excellence was our experience.

Tony H

I have been working with Shane for the past 5 years and he will continue to be my go-to for all my real estate needs.

When I first met Shane he was a random realtor that was showing a property I saw online and was interested in. Within minutes I felt that I truly had a partner in viewing the property to ensure it was the best option for me. Shane shared his knowledge and was concerned about me making the right choice over the sale. After our meeting, I asked Shane to continue to work with me and from that day on we've completed numerous transactions together for investment properties and my home base. He continues to bring the same passion, care, knowledge, and most importantly professionalism to every deal we work on. Shane is someone that has gained my trust and respect.

Marsha T

Allison was amazing!

As first time home buyers, we didn't know what we were getting ourselves into when we walked into her office. Allison walked us through the process, figured out what we were looking for in a home, and helped us find our perfect home our first day of searching. Allison educated us on the process of putting in an offer, and put 110% into the negotiations, helping us get the best value for our new home. Everything that Allison did was to ensure that we got the best home at the best price. If we ever need to purchase another home, you can be sure that we will be calling upon her again. Thanks a million Allison!

Sullivan & M

Allison was very personable.

She went out of her way for us even though we gave her very little time to find us a place.We would certainly use her again.

Pamela K

Allison was instrumental in helping me achieve my goal of homeownership.

As a tradesman myself. I know that having a solid knowledge base and the proper tools will always make for success. And Allison is a success, for she has that knowledge base and tools.

Brad G

We were in the market to sell due to personal financial planning and because we wanted to be pro-active and adapt to the current economic climate.

We were lucky to hear about the Platinum Team through word of mouth. I found that Shane and his team helped us with our experience from the very beginning pre-sale stage all the way to the negotiation stage. They marketed our property very well to create the best portfolio to properly position our home in today's market. This resulted in making the process of selling our home quick, just as I had requested. The team also kept us well informed about all showings and offers in a timely manner.KISS (Keep it Simple and Short) is my mantra. In saying that, the team did a great job to sell our house in a quick and easy amount of time. I've known Shane from way back when we bought our very first house. He has definitely proven to be the best agent to help anyone with their buying or selling needs!

Steve T

Allison was fantastic!

We were very lucky to have her as our realtor. We were both first time home buyers and often had a lot of questions and Allison was always happy to answer them. Allison was honest with us from day one. She cared about us as clients and ensured that we were purchasing our home, not just a house. Allison was always honest with us when it came to properties that were subpar. She listened and always took into account our wishlist and we didn't have to compromise. We were able to purchase the home we wanted and did not have to settle. Even after we had purchased and had moved into the house Allison still followed up with us to see how everything was going and if we had any questions. We will definitely stay in contact with Allison, recommend her to friends/family and if we decide to sell have her be our realtor again.

Blaine O

The reason I was in the market to sell was basically to downsize.

The kids were all gone and the house was way too big for just me. Lucky for me, I have a wonderful friend who just so happens to be married to Shane and that's how I heard about the Platinum Team. Shane made the selling experience positive by answering all my questions and addressing all my concerns in a timely manner. As a 1st time seller, I had a lot of questions. He gave me suggestions on making an impact by properly staging my home and even drove me around for hours looking at comparable houses so that we put my house on the market at a good price. Once I received an offer on my place, Shane was there to explain the process or "What's next?" and "Why and how much should we counter offer?". He took care of all the details that I would not have known about so the process ran as smooth and quickly as possible for me. Even though I worked mostly with Shane, the entire team was very helpful, from taking the pictures, to advertising the house in the areas that made the most sense. The team always returns phone calls with a smile!

Zee F

My agent Allison McDougall was more helpful than you could expect any agent to be.

She was really honest and straight forward about everything and really nice to work with and talk too.I recommend Allison McDougall to anyone who is in need of a new home, she will help you every way she can to make sure you get your dream home. Thank you for all your patience with us Allison. Brian and Sayamol

Brian G

Shane was insightful and extremely knowledgeable about Edmonton Real Estate.

He was an active listener and always provided answers to any questions. My wife and I were never rushed or put under any pressure during showings. It was a pleasure working with Shane, his professionalism, and steady approach to all questions and problems was exceptional. Always upbeat, friendly and interested in our search, Shane was the perfect broker. Cheers and thanks

Randy M and Angela G

Allison has worked with us over a one year and nine month period while we searched for our next home.

She showed great knowledge and patience as we explored various housing options prior to selling our home. We lived a great distance away so she accommodated viewings when it suited our schedule. She had a keen eye for detail noting issues that were not always apparent to the casual viewer and she had a good sense of market value for various properties that we looked at. When our house finally sold in late November 2020, we were in a hurry to find something that suited our needs at a time when the market was busy and she helped us find our next home (and we took possession Dec 15, 2020). Allison is a great communicator and always kept us up to speed as we progressed through the steps leading to a final purchase. She was always professional and courteous and proficient in real estate transactions. Highly recommend her!

Jo G

We wanted to make some changes so we could have financial freedom in the future.

We set some goals, and while we were checking into buying homes for investment purposes, we met Shane Parent at an Open House. He made us feel comfortable, he was open and informative. Shane assisted us in meeting our goals and everything ran really smooth. We feel good about the two properties we purchased in today's market.

Christopher and Beth N

This was my second time working with Shane, this time to sell the property he helped me purchase 5 years ago!

Both of my experiences with Shane were identical in that I felt like he went above and beyond to take care of me. When I bought my first home, I had a fairly low budget, and Shane made me feel as though he was helping me find a million dollar home and never as if I was wasting his time with my tiny budget. Shane was knowledgeable in every area I could have asked for in my home buying experience, I felt that I bought with confidence because of Shane! When it came time to sell my home, Shane was the one to help me do it. He offered great advice on setting our home up for listing. Once listed, Shane's team was very professional and efficient in setting up showings etc. Our home sold VERY quickly, which is a testament how amazing Shane and his team are! Shane also went above and beyond helping us with the purchase papers of our new home, as we bought my husbands parents home. I highly recommend Shane Parent! You will not be disappointed!

Krista T

Shane had been referred to us through a business associate and handled everything regarding the sale of our 2 condos with ease.

I had a short time line to sell 2 properties which worked out fine thankfully. Not only did Shane get them sold quickly, but he also advocated and manage situations for us in ways I did not expect, but really appreciated. My husband and I are really grateful for the attention he put towards our properties, especially when were were mostly not even in the country while he was doing this. Shane managed to close our last deal without issue, while he was in Canada, my husband in Africa and myself in Europe! Thank you Shane for handling our unique and sometimes complicated circumstances! - Gerri and Lane Wiechnik

Gerri W

He helped us find the perfect home in a timely manner.

He worked tirelessly with us and made sure we were comfortable. All in all a great agent we would recommend him to everyone.

Said M

Allison was very knowledgeable, proactive, competent, shrewd, attentive to detail, got things done right and ahead of time, and saved me a lot of money.

She short-listed the initial set of properties based on very general things I was looking for...this was critical as I was completely overwhelmed. The Collab tool helped facilitate this. The timing of everything was good as well. She worked around my five short vacations so that I could enjoy the summer and settle my thoughts with more specifics. Being able to see the very first property that already had a stable offer on it, in addition to having a week off after that allowed me to sort out my thoughts on what I was looking for. It was a great pleasure to work with Allison. She cared and did things as if she was the one buying and did it with excellence! The celebration she prepared on possession date was the icing on the cake. Having used other real estate agents before to buy and sell a property, Allison is bar none first class.

James P

At the end of last summer I began looking for a condo to purchase, and I was referred to Shane Parent by my sister, Sarah.

Shane had sold her the house she currently lives in and highly recommended him. I began working with Shane last fall, purchased my condo this past April and moved in at the end of June of this year. Shane was very attentive and communicated really well. He was able to answer any and all questions I had about the home buying process, and as a first time home buyer this was very reassuring. Shaneís upbeat personality made the home buying process fun with no pressure. He learned very quickly what I was looking for and was able to steer our condo searching accordingly. Shane was very patient and made it a priority to find a condo that would truly be a home for me and my son. I really enjoyed working with Shane and would highly recommend him!

Carrie J

She was very attentive and pleasant to deal with.

Not only would I deal with her again but I will recommend her to others. For your records, having to include comments should not be a requirement.

Michael R

This is the first home sale and purchase we've completed with Allison, and the second with the Platinum Team and we couldn't be more impressed.

Allison was a HUGE advocate for us, and even had a verbal agreement on our house in place BEFORE it hit the MLS. She is easy to work with, direct, and really knows her stuff. Particularly when it came to buying a new home, Allison really worked hard to provide us a range of options and help us work through what we wanted and what we needed. It was a huge pleasure working with her, and I recommend her to anyone looking to sell or purchase - you will be working with a consummate professional and you won't be disappointed!

Jennifer C

Allison was fantastic!

She was able to quickly find a property we loved and was super helpful throughout the entire process. She has amazing negotiation skills and was straightforward and enthusiastic about helping us find our dream home. Allison is very professional and wonderful to deal with, we really enjoyed working with her.

Carrie J

My husband and I were introduced to Shane Parent from RE/MAX River City's Platinum Team sometime last year.

Shane has been very professional and great in keeping us abreast of our needs. It's always comfortable to discuss with someone who understands and acknowledges and in turn reciprocates with professionalism and ethics. We gave Shane a sale listing early this year (2013) and accompanied with his advice and insights we managed to sell the property quick and easy. Thank you Shane. I highly recommend this company.

Li H

We were in the market to sell our house and decided to use the Platinum Team.

My sister and brother-in-law have worked with Shane and his team in the past and referred us to him. Shane did a lot to help guide us through the experience. He met with us a few times before we listed to explain the selling process to us. He came with his photographer to take pictures of the house and then answered any questions we had. Shane did a great job letting us know when a showing was going to happen and then sent us feedback reports right away to let us know how the showing went. We were able to contact him at any time with any questions or concerns we had which was greatly appreciated. The end result could not have been more positive. We house sold within a month! We were extremely happy that it sold so quick and for a great price! More of a bonus....Shane set us up with a cleaner to come clean the house! One less thing to worry about during a very stressful and busy move!

Ramandeep and Inderjeet

After six years in my first home, it was time to upgrade.

With two dogs the previously perfectly small yard was no longer sufficient and it was time to move into a single family home. Shane helped me buy my first house so it was only right that he be there when I sold it. Shane was patient, understanding and helpful. He helped me through the initial dry spell and was there when the sale suddenly took off in record time. Within 34 days I sold my duplex and bought a bungalow. Shane was there through every step. Couldn't have done it all without him! And his housewarming gift (kitchen shears and cheese spreader/knife) was perfect as I had packed away all my utensils and literally couldn't have eaten without it the first day!

Leslie S

Had an amazing time working with Allison .

She made it fun , easy and stress free. I would 100 percent work with Allison again in the future

Danielle H

This was the second property we listed with Shane Parent of the Platinum Team.

He successfully marketed both properties to our satisfaction, resulting in timely sales, and fair market prices. We will use his services again.

Jim B

We bought our first home with Shane's help and we couldn't be happier.

Shane was friendly, knowledgeable and professional. He helped us feel comfortable throughout the process and added some nice personal touches that made it clear that he was paying attention to us as individuals as well as clients. We were impressed by his punctuality and the way he made himself available to us - like minimizing the time spent taking other calls while he's with you, so you feel that you have his full attention. We would not hesitate to go back to Shane again next time we need a Realtor.

Ozlem and Trevor

We were thinking out loud, talking to some friends about upgrading our house for something a little bigger, We were given Shane's name right away from one of our friends that had used Shane in the past and was very pleased.

We met with Shane and two other top agents to discuss selling our home, He was the most energetic, informative and prepared realtor we met, Shane answered all our questions promptly and did not make us feel silly for asking what might seem like simple questions. He put us at ease knowing that he was working hard for us so we did not have to worry about anything. Shane kept us informed and up to date throughout the entire process and explained everything that was going to happen. We had a Quick and Successful sale with trouble free negotiations. There were no surprises." "No one we know will Buy or Sell without meeting with Shane first. - Sean and Angela Korsan

Shane A

I had been thinking of buying a place for a long time and finally decided that the time was right.

With this being my first home buying experience I was a little apprehensive, so I wanted to be sure to find a good realtor to walk me through the process. A friend recommended Shane Parent and I could not have been more pleased. Shane made home buying fun and relatively stress free. Shane was professional, understood my needs and made it his mission to help me get just what I was looking for. I felt very well informed throughout the whole process. With the help of the Platinum Team I was able to find a wonderful home which I am very excited to make my own. The Platinum Team helps to make it happen!

Kaitlin C

This was our first time purchasing a condo and Allison was full of information and guidance on the steps involved and what things to look for in purchasing.

Allison was very personable, professional and easy to communicate with, always there if we had any questions. She pointed out flaws and advantages to the properties we looked at and provided valued advice for consideration. Right from the start and through out the whole experience she made it easy and smooth and we were very grateful for her assistance. Thank you Allison!

Laurie L

Working with Shane Parent to buy and sell our home was a great decision!

Together we found a house that we loved and made it our home. My husband and I and our two baby girls lived there for just over a year. We decided to build a house in another city and needed to sell our current home quickly. Shane listed our house for us and within two days on the market, we had received multiple offers! We accepted an incredible offer and could not be more pleased with the outcome. We recommend using Shane Parent to anyone we know looking to buy or sell their home. Thank you Shane! - Kaele and Dustin Poburan

Anonymous user

Allison was a fantastic help for our first purchase.

She is very knowledgeable, friendly, and professional. She was recommended to me by a close friend and quickly helped us find the perfect home below our budget!

Thomas U

I have worked with Allison on the purchase of 3 homes in the last 15 years.

She is knowledgeable, professional and honest. It's always a good time looking at properties with her! Would definitely recommend her!

Michelle S

Allison was absolutely amazing.

Being a first time home buyer, I was a bit intimidated at the home buying process but Allison was a wealth of knowledge. She was incredibly helpful from start to finish and really made it as stress free as possible. She was available whenever I had questions or wanted to see a place and I knew I could put my complete trust in her. I am in the home of my dreams and I am beyond happy! I cannot thank her enough!

Heidi E

Allison, we can't thank you enough for guiding us through our first home purchase.

You made yourself available for all of our (often excessive) questions and ensured we were comfortable through every step of the process. You turned what should have been a very intimidating experience into a fun and enjoyable adventure... Even when we had to wear masks (#thanksCOVID). Your sense of humour and your caring and compassionate approach made us confident we were in good hands. You kept our expectations realistic and ensured we were never taken advantage of. You were truly a perfect fit for our family. Thank you! Sara & Chris (Pearl, Winston, Sushi, & Maki)

Sara L

My husband and I were in the market to purchase an income property and found Shane Parent when requesting information about a listing on the MLS.

We were pleasantly surprised when Shane was eager to meet us at the listing he had advertised and had a handful of other viewings lined up that seemed to fit our criteria. Not only was Shane ready to help us find the perfect property that fit us he made sure that the price was on target. After about a dozen viewings we found a great property and Shane was more than incredible to say the least in helping us negotiate a remarkable price. My husband and I really enjoyed working with Shane as he brought lots to the table and made us feel comfortable with his fun personality and high level of professionalism. We would work with Shane again and recommend his team to anyone. Thank you Platinum Team!

Kelly and C

We were very pleased with our experience of being "first time" home sellers and were more than pleased to have worked with Shane throughout the entire process.

Jason and I were selling for the very first time and we had a specific time frame to work within. We were building a brand new home and had a minimal period in which to sell. Shane came highly recommended to us by a close friend who had sold several properties through him. He was very customer service oriented and attentive from the get go. Shane left us feeling very comfortable and confident in this unknown territory of "selling". He provided great feedback on what we needed to do to optimize the value of our home, Shane provided us with a plan of what actions would benefit us most during our very first meeting. He then continued this support throughout the entire process even after the possession date. When deciding upon a listing price, we found it most advantageous to do a tour with Shane first and comparison shop in our very own neighbourhood. If we had not done this as new sellers, we would have listed under our potential purchase price and under valued our investment. What a great comparative market tool! Once listed, the entire Platinum Team was completely focused on our goal. We were very impressed by this and were pleased to have multiple showings and a firm offer within 24 hours of listing. Due to this, our house sold quickly and for the value it was worth. We also noticed that our house sale had a positive influence in our community, as other listings that were on the market for awhile started to sell shortly thereafter. As we approached our possession date, a touch up cleaning service was provided, and "Areeg" was amazing. She was very personable and sweet and helped us give the finishing touch to welcome the next home owners. Being multiple property owners, we would highly recommend Shane and his team for selling your home. You will not be disappointed. We look forward to working with Shane on listing our next property, as we don't just consider him as our "realtor", but also as a our family friend.

S & J D

Allison was great to work with on buying our new home.

She quickly gained knowledge on our expectations and worked very hard on selecting potential homes for us to review. Despite carrying a heavy workload at the time, she scheduled multiple viewings for me in the evenings after work. Allsion was very easy to reach and if I left her a voicemail, she called me back in under an hour. After acceptance of our offer, Allison stayed with us right up to the closing day and even contacted us a week after closing to see if there were any issues or concerns with the new home. Overall is was a great for me and I would highly recommend her to anyone looking to buy a home in a short timeframe.

Kevin H

Allison was wonderful to work with and very helpful with making my first home purchase.

She was able to answer my questions, discuss the pros and cons of a variety of options available, and provided exceptional service and care that I was happy with the decisions I was making. I appreciated her patience during the house hunting and education about buying a house. I would definitely recommend anyone to work with Allison!

Raquel D

Allison did a great job guiding me through my first time buying a home.

She is very helpful, friendly, and has a wealth if experience she shared with me that made the whole process run smoothly.

Scott T

We absolutely loved working with Shane.

He was patient, knowledgeable and personable. We ended up with a home we love in our desired neighbourhood. Shane helped us narrow down what we were looking for and then made sure we had a wide range of homes to compare! We referred him to a friend and would do it again without hesitation. We love our new home and can’t thank Shane enough!

Sam G

We were first time home buyers.

Allison was incredible, she was patient, showed us some key areas areas around the city and gave us some great insights in the market that allowed us to feel comfortable in our buying decision.

Chris D

Working with Shane over the last few months has been fantastic.

As a new family our goal was to find something move in ready with all the room we could ever need for a growing family of 3. We were pretty indecisive with our "dream" home and Shane remained patient while we weeded out all the different properties we asked him to find us! In the end we couldn't be happier with our new home and the service that was provided by Shane and the Platinum Team!. Thank you!! - Kyle & Tamara

Kyle and Tamara B

Allison helped us purchase our first house and we are so happy with the whole process.

She was very patient with us throughout the process, and she educated us a lot about negotiation, homeowner tips, things to avoid, and the legal process. Above all, she was very personable and we truly felt that she has our best interest at heart. We really appreciate her advice, and it helped us narrow down our dream home. We definitely recommend Allison to anyone!

Chris L

Allison was consistently professional and went above and beyond to find suitable properties.

She was available at all reasonable times for us to consult with her. She could be counted on to provide a practical viewpoint based on her experience in the market. She was a valuable partner to guide us through the purchasing process and worked diligently to protect our interests and ensure the sale was conducted properly.

Don W

I was buying my first house.

I was also looking for houses with a basement suite. Shane was very helpful in helping me determine which area of the city I wanted to buy and showed me many possibilities. He and his team were very accommodating to my schedule as I worked out of town. I was able to finalize the sale through email while being away in Fort McMurray. Shane was also a good negotiator helping to lower the final sale price of the house. I will call Shane in the future for his professional service from him and his team..

Luke C

After twenty two years of marriage, I found myself needing a great divorce lawyer, and an equally great realtor.

A good friend said he'd get me a realtor, and a little while later, I got a call from Shane Parent. He explained how he got my phone number, and we chatted for a bit, so he could get an idea as to what I was looking for. I was not yet ready to look at houses, but he set me up with an automated e-mail notification, so I was able to start getting an idea as to what was out there. I had not lived in Edmonton before, so I also needed to find out about the different neighbourhoods, which he patiently helped me with. Over the course of the four months we worked together, I changed what type of house I wanted to buy a couple of times, and each time Shane adjusted his search for me, so I kept getting daily e-mails as to houses that would work for me. At times I would get discouraged, but then I'd get new e-mail notification, and I was able to focus on what I needed: a home for my daughter, myself and our two dogs. When it came time to start looking at houses, Shane was awesome. He patiently drove my daughter and myself around Edmonton looking at different properties in several different neighbourhoods, and explained what each area had to offer. He pointed out some of the "guy" things in the houses that I was considering, such as electrical panels, foundations and pipes, where I was looking at the kitchen cupboards, closets and ensuites! This was one of the most stressful times in my life, and Shane brought sensitivity and a great sense of humor to my situation. He was so patient with me, and I felt very at ease with him. Before too long, I was under amazing pressure to buy a home and get out of the marital home very quickly, so Shane, my daughter and I headed out with one goal: to buy my home, one that I could move into quickly. It seemed that there were so many things working against me, but Shane was very up beat, and confident that I would do it. He showed me a property that I'd not checked out on line, and it was perfect!! We looked at several other houses that day that I thought would work, but none of them did. The first house that I looked at that day is now my beautiful home. It was vacant, so I was able to take possesion in three weeks, which was what I needed. It is everything I was looking for in a home, I am so happy here. I had bought several houses in the past, but always with my then husband. Being a first time home buyer was rather daunting, but he explained everything to me, and never once made me feel that I was asking a stupid questions. Shane was there for the home inspection, and once again he displayed great patience and honest concern for me. He wanted to make sure that I got the best deal, and I did. I would confidently recommend Shane and his Platinum Team to anyone buying or selling.

Sandi R

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